Monday, 7 May 2012

The Vodafone Contract Cancellation Process

A good friend of mine was tweeting about the problems he was having cancelling his Vodafone account. I asked him to drop me a line summarising what's going on and thought I would share it with you all....


30/04/12 

Call Vodafone customer services. Confirm account number and ask to cancel my contract, which was for 2 years and has now ended. Was told this can't be done over the phone (strange, since they are quite happy to set up a new contract over the phone). Instructed to use the "Contact me" form on their web site and put the request that way. I do so providing the account number and telephone number.


30/05/2012
Email received 

Hi Jeff, I am sorry that you wish to cancel your Vodafone number 07887 000000. I would be looking forward to address any concerns you may have for discontinuing services with Vodafone. 


We require 30 days notice for the cancellation of your number. 


To proceed with your cancellation request, kindly confirm the below security check information:

  • The first line of your address and your postcode
  • Your method of payment
  • Your date of birth
  • Commitment End Date
  • Company’s Name
  • Registered Email Address
  • Billing Account Number 

I will be able to take your request forward upon receiving the above information. Please respond at your earliest convenience. 
Kind regards,
Senthil Kumar Vodafone Customer Services 


We hope you have found our Email Customer Service helpful and convenient. To contact us please click 'here'. Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer. Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out. 

I fill out the information and send it back the same day.

2/05/12 (19:35) 
Email received. 

Hello Mr. Granger, 
In order to proceed with the cancellation, please get back to me with cancellation request on the letterhead of your company authorised by your director. Furthermore, please scan the document in JPG/JPEG format, and then paste it in a Word (.doc) file and send it as an attachment to an email. 


I look forward for your reply. 
Kind regards, 
Priyanka Dubey Vodafone Customer Services 
We hope you have found our Email Customer Service helpful and convenient. To contact us please click 'here'. Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer. Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out. 

03/05/2012
Hoops duly jumped through. Awaiting the next challenge which will probably be along the lines of...

"In order to proceed with your request please now get a calligrapher to transfer the Word document you just created on to parchment, then deliver the scroll in person, by unicycle, to your local Vodafone shop, where the staff will fall about laughing at the fact that you are prepared to do anything we suggest rather than simply stopping your direct debit payment."

Good Grief!

2 comments:

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Lauren Cronin said...

How do I cancel my order from which I did today for a contract phone with Vodafone